📢 Broadcasts – Create Broadcast by Filtering Contacts

You want to send messages to existing contacts in BotSpace

You need to target users based on filters, lists, or integrations

You are running promotional or informational campaigns

You want to retry delivery to failed contacts

You want to schedule broadcasts for a future date and time

Login to your BotSpace Dashboard and navigate to Whatsapp from the left-hand menu.

Click on Broadcast > Create Broadcast to start a new campaign.

Select the WhatsApp Channel from which the broadcast should be sent.

Enter the Template Name and choose an approved WhatsApp template for the broadcast.

Select the target audience by filtering contacts based on day, month, date, and labels.

Use the Do Not Send List option to exclude unwanted contacts by applying filters based on day, month, date, and labels.

Select Auto Labeling if you want contacts to be automatically labeled when the message is delivered through this broadcast.

Add values for any dynamic variables used in the template and select a media file if the template includes media.

Review the campaign details and click Send to proceed.
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While sending the broadcast, you can choose to retry the campaign for contacts where message delivery failed

Retries can be configured for up to 3 intervals, based on your requirement

This helps re-attempt delivery without creating a new campaign

While reviewing the broadcast, click on the Schedule button

A scheduling pop-up will appear

Select the preferred date and time

Click on Schedule to confirm