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BotSpaces features explained

Mayur Morè avatar
Written by Mayur Morè
Updated over 7 months ago

By now, you are probably thinking, “BotSpace does sound cool, and at that price, it’s a steal!”
Hold that thought, because it gets even better.

We have packed BotSpace with business-first features to make your customer engagement smarter, faster, and easier.

Let’s take a walk,

AI Chat Agent

When you snooze calmly, Rex is busy catching leads.

Our chatbot learns about your business, the ins and outs, so when a customer lands on any of the channels, asks a question, Rex comes in and provides accurate information on your behalf instantly.


Results

  • 24/7 customer service,

  • Higher lead capture, and

  • Zero added headcount.

Contacts

This is your address book, but way smarter.

It helps you register new clients, manually, or by importing a CSV file. You can even export the contacts entered and label them accordingly based on who they are and what they need.

Results

  • Organized contacts,

  • better targeting, and

  • faster personalization.

Macros and Templates

Your customers are moving fast; your messages should move faster.

You can create ready-to-go messages or replies for the most commonly asked questions without missing a beat.

Results

  • Faster response times,

  • consistent quality, and

  • happier support agents.

Automated Workflows

Now that your templates are ready, all you need to do is create & switch on the workflow. And let BotSpace grow your business on autopilot mode.

These workflows are a savior, from initial contact with the customer to lead generation, and then doing much more, so you don’t get bogged down by repetitive tasks.

Results

  • Less manual work,

  • faster service, and

  • more sales.

Broadcasts Messages

Different customers with different needs mean special care.

Without having to manually segregate contacts and write personalized messages, you can use the broadcast feature to send targeted WhatsApp broadcasts at scale with a personal touch.

Results

  • Higher open rates,

  • higher engagement, and

  • more repeat customers.

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