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BotSpaces features explained

Written by Mayur Morè

By now, you are probably thinking, “BotSpace does sound cool, and at that price, it’s a steal!”
Hold that thought, because it gets even better.
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We have packed BotSpace with business-first features to make your customer engagement smarter, faster, and easier.
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Let’s take a walk,
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AI Chat Agent

When you snooze calmly, Rex is busy catching leads.
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Our chatbot learns about your business, the ins and outs, so when a customer lands on any of the channels, asks a question, Rex comes in and provides accurate information on your behalf instantly.
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​Results
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  • 24/7 customer service,
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  • Higher lead capture, and
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  • Zero added headcount.

Contacts

This is your address book, but way smarter.

It helps you register new clients, manually, or by importing a CSV file. You can even export the contacts entered and label them accordingly based on who they are and what they need.

Results
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  • Organized contacts,
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  • better targeting, and
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  • faster personalization.

Macros and Templates

Your customers are moving fast; your messages should move faster.

You can create ready-to-go messages or replies for the most commonly asked questions without missing a beat.

Results
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  • Faster response times,
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  • consistent quality, and
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  • happier support agents.

Automated Workflows

Now that your templates are ready, all you need to do is create & switch on the workflow. And let BotSpace grow your business on autopilot mode.

These workflows are a savior, from initial contact with the customer to lead generation, and then doing much more, so you don’t get bogged down by repetitive tasks.

Results
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  • Less manual work,
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  • faster service, and
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  • more sales.

Broadcasts Messages

Different customers with different needs mean special care.
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Without having to manually segregate contacts and write personalized messages, you can use the broadcast feature to send targeted WhatsApp broadcasts at scale with a personal touch.
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Results
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  • Higher open rates,
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  • higher engagement, and
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  • more repeat customers.

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