Command-K
Increase your team productivity and business efficiency by responding to customers at lightning speed with a completely new way of working – everything is just a Command-K away. Command-K allows you to compose replies, perform actions and navigate around the Inbox really quickly, without needing to lift your fingers off the keyboard or even remember the shortcuts.
Navigate to the BotSpace Dashboard and select Inbox from the Side Drawer
To access the Command K actions menu, press the following keyboard shortcuts -
⌘ K on MacOS
Ctrl K on Windows
You will be able to perform the following actions from the Command K menu.
Some actions are shown when you select a Conversation -
Create a Conversation
Filter Conversations
Hide Conversation Events
Goto Notification Settings
Goto Settings
Toggle Theme
Open AI Copilot
Close Conversation
Add Label to a Conversation
Add Note to a Conversation
Block a Conversation
Mark a Conversation as Unsubscribed
Use Macros
Enroll a Conversation in a Reusable Workflow
Mark a Conversation as Priority
Mark a Conversation as Unread
Send Template Messages
Assign a Conversation to a Team Member
Keyboard Shortcuts
Even though Command-K is one shortcut to access many things quickly, there are also direct shortcuts to trigger popular actions.
Main Shortcuts
[ Show or hide the left menu.
] Show or hide the right menu.
⌘/Ctrl H Hide or show conversation events.
Conversation Shortcuts
⌘/Ctrl Shift Y Close a conversation.
⌘/Ctrl Shift O Reopen a conversation.
Z Snooze a conversation
P Change the priority of a conversation.
A Assign a conversation to a teammate or inbox.
Composer shortcuts
R To compose a reply.